Return & Refund Policy

At Alex Boot Ranch, we value our customers and want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return and refund policy below.

Return Policy

We offer a 14-day return policy from the date you receive your order. To be eligible for a return, the following conditions must be met:

• The boots must be unworn, undamaged, and free from scratches or any signs of wear.
• The original packaging must be included.
• Items marked as "Last Size Sale" or final sale items cannot be returned.

How to Initiate a Return

1. Contact Us: Email us at [AlexBootRanch@gmail.com] with your order number and reason for the return.
2. Approval & Instructions: Once your return is approved, we will provide you with the return address and instructions.
3. Ship the Item: You are responsible for the return shipping costs unless the item is defective or incorrect.

---

Refund Policy

Once we receive and inspect your return, we will notify you about the approval or rejection of your refund. If approved:

• Refunds will be processed back to your original payment method within 5-7 business days.
• Shipping costs are non-refundable unless the return is due to our error (incorrect or defective item).
• If the returned item does not meet our return conditions, we will not issue a refund.

---

Exotic Leather Notice

Every pair of genuine exotic leather boots is unique. Natural variations in color, scale pattern, texture, and markings are expected and are not considered defects. The boots you receive may vary slightly from the product photos due to the natural characteristics of exotic leathers.

If you would like additional photos or videos of the exact pair before your order ships, please contact us before shipment. We are happy to provide detailed images to help ensure you are satisfied with your purchase.

Product Color Disclaimer

We make every effort to accurately display the colors of our products. However, actual colors may vary due to photography, lighting, monitor settings, and mobile device displays.

If you have any questions regarding the color or appearance of a boot, please contact us before your order ships. We are happy to provide additional photos or videos of the exact pair upon request.

---

For any questions regarding returns or refunds, please contact us at [AlexBootRanch@gmail.com].

Thank you for shopping with Alex Boot Ranch!